Privacy Policy

Playphrase uploader (the "App", "we", "us", "our") is an AI-powered English language learning and content uploading application, operated by PlayPhrase. This Privacy Policy explains how Playphrase uploader collects, uses, shares, and protects information about you when you use our app, website, and related services (collectively, "Playphrase uploader" or the "Service").

Information you provide directly:

• Account registration details (name, email address)
• Profile information and preferences (language, learning goals)
• Content you create (phrases, video projects, notes)
• Payment information (processed securely by our payment providers — we do not store card details)
• Communications with our support team
• Feedback and survey responses

Information collected automatically:

• Usage data (pages visited, features used, session duration)
• Device information (browser type, operating system, device type)
• IP address and approximate location (country/region level)
• Learning activity (phrases reviewed, quiz results, streak data)
• Video generation history and pipeline logs

Information from third parties:

• Social media profile data when you connect accounts (TikTok, Instagram, YouTube, Facebook)
• Analytics and performance data from connected platforms

Playphrase uploader uses the information we collect to:

• Provide, operate, and improve Playphrase uploader
• Personalize your learning experience and recommendations
• Process video pipeline requests and store generated content
• Publish social media posts on your behalf (when you authorize us to do so)
• Track your learning progress, streaks, and achievements
• Send transactional emails (video completion notifications, account updates)
• Send marketing communications (with your consent, which you can withdraw at any time)
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Generate anonymized analytics to understand how users engage with the platform

Playphrase uploader uses AI and machine learning in several ways:

• Video Pipeline: AI ranks and selects video clips, generates subtitles, and creates social media captions based on your input phrase
• Phrase Suggestions: AI analyzes learning patterns to recommend new phrases and topics
• Content Generation: AI generates educational explanations, translations, and SEO content
• AI Assistant: Our in-app chatbot uses conversation history to provide contextual help

Your prompts and generated content may be sent to third-party AI providers (OpenAI) to fulfill these features. These providers are bound by their own privacy policies and data processing agreements with us. We instruct providers not to use your data to train their models.

We do not sell your personal data. We share information only in the following circumstances:

• Service Providers: Trusted vendors who help us operate the platform (Cloudinary for video processing, OpenAI for AI features, Pexels for stock media, payment processors)
• Social Media Platforms: When you connect and authorize publishing to TikTok, Instagram, YouTube, or Facebook
• Legal Requirements: When required by law, court order, or to protect the rights, property, or safety of Playphrase uploader, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
• With Your Consent: For any other purpose with your explicit consent

Playphrase uploader retains your personal data for as long as your account is active or as needed to provide the App. Specifically:

• Account data is retained while your account is open and for up to 90 days after deletion
• Generated video projects and assets are stored until you delete them or close your account
• Pipeline logs and analytics data are retained for up to 12 months
• Payment records are retained as required by applicable tax and financial regulations

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a machine-readable format
• Objection: Object to certain processing activities (e.g., marketing)
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at privacy@playphrase.org. We will respond within 30 days.

You can disconnect linked social media accounts at any time from your Settings page. You can opt out of marketing emails via the unsubscribe link in any email we send.

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser, though some features may not work correctly without them.

We use the following types of cookies:

• Essential: Required for login sessions and basic functionality
• Preference: Remember your language and display settings
• Analytics: Help us understand how the platform is used (anonymized)

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (HTTPS/TLS) and at rest
• Access controls limiting who can access personal data internally
• Regular security assessments and monitoring
• Secure credential storage (passwords are hashed, never stored in plain text)

No system is completely secure. In the event of a data breach that affects your rights, we will notify you and relevant authorities as required by law.

Playphrase uploader is not directed to children under 13 years of age. We do not knowingly collect personal data from children under 13. If we learn that we have collected personal data from a child under 13, we will delete it promptly. If you believe we have collected data from a child under 13, please contact us immediately.

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, such as Standard Contractual Clauses approved by relevant data protection authorities.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice in Playphrase uploader. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

For privacy-related questions, requests, or concerns about Playphrase uploader, please contact our Privacy team: